Shipping & Delivery Policy
Free, Secure & Fully Insured Shipping — Your ring delivered with love.
CA
Canada Shipping
Fast, secure delivery across Canada
Free Express Shipping
Fully insured + signature required
Tracking Provided
Ships to all provinces
✖
Delivery Restrictions
- No PO Box addresses
- No military addresses
USA Shipping
International shipping to the United States
Shipping Charges
USA shipping charges shown at checkout
Fully Insured
Complete insurance coverage for your jewelry
Duties & Taxes
Recipient pays applicable duties/taxes
Customs Clearance
Delivery timing depends on customs processing
Note: All international shipments are subject to customs regulations. Delivery times may vary based on customs clearance procedures.
Processing & Delivery
Timeline for your precious jewelry
Processing Time
2-4 weeks
Custom Rings
After design approval
1-3 days
Ready Stock
Processing time
Delivery Estimates
CA
Canada
Delivery Time
1-5 business days
US
USA
Delivery Time
3-7 business days
Please Note: Delivery times are estimates and may vary based on location, customs clearance, and carrier operations. Tracking information will be provided once shipped.
Secure Delivery
Your peace of mind is our priority
📦
Discreet Packaging
Your jewelry ships in unmarked, secure packaging for maximum privacy and safety.
🛡️
Fully Insured
Complete insurance coverage from our facility to your doorstep.
🔒
Signature Required
Adult signature required upon delivery for your complete protection.
🎧
Carrier Claims Support
Full support for any carrier claims or delivery issues that may arise.
🛡️
100% Secure & Protected
Every shipment is fully tracked, insured, and secured from our hands to yours.
Vancouver Pickup
Prefer to collect in person? We'd love to meet you!
Local Pickup Available
Located in Vancouver? You can schedule an appointment to pick up your jewelry in person at our location.
- Appointment-based pickup
- Flexible scheduling
- Advance booking required
Book Your Appointment
Contact us to schedule your pickup appointment
Call or message to arrange
24-48 hours advance notice preferred
Need Help?
We are always here to support you. Our team is ready to assist with any questions about your order or delivery.
Email Support
Get help via email
Live Chat
Chat with us on our website
Message us on Instagram
Support Hours
Monday - Friday: 9:00 AM - 6:00 PM (PST)
Weekend support available via email