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Frequently asked questions
What is the return policy ?
We want you to absolutely love your jewelry! Since every piece is uniquely customized for you, we are unable to accept returns or issue refunds on custom- made designs.
However, please contact us within seven days if something isn't ideal, like as a loose stone, a sizing issue, or any other flaw. We'll take care of it immediately and ensure that your work appears just like you had envisioned.
Do you offer custom engagement rings ?
Absolutely - that's what we're known for! Whether you have a full design idea or just a starting vision, our team will help you choose the perfect diamond and craft your ring exactly the way you imagine it. Your love story deserves a one-of-a-kind piece.
Do you provide certificates for diamonds ?
Yes. All of our natural and lab-grown diamonds come with an authentic certification from a leading gemological institute such as IGI or GIA. The certificate verifies the diamond's 4Cs (cut, color, clarity, carat), proportions, and unique characteristics for complete transparency and peace of mind.
How long does production take ?
Our custom engagement rings typically take 3-4 weeks for design, production, and quality inspection. More intricate settings or special requests may require additional time. We will always keep you updated throughout the process and provide an estimated delivery date when your order is placed.
Where are your products manufactured ?
Every Just Jewels creation is proudly crafted in Canada, combining modern technology with expert craftsmanship. Each piece is made with passion, precision, and a commitment to excellence.